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arthurtaft.net

Diversified experience troubleshooting Microsoft Windows, macOS, and other Unix-based operating systems.
Knowledgeable in: HTTP(S), TCP/UDP, LAN, WAN, VLAN, SSH, RDP, SSL, DNS, NAT, Bash, PowerShell, pfSense, postfix, dovecot, Microsoft Office, and Jira.
Experienced in interpersonal communication, with an emphasis in clarity and customer satisfaction.
Detail-oriented and organized, with the ability to manage multiple tasks in a time-efficient and effective manner.

BS, Cybersecurity - Minor in German

May 2028

Southern Utah University, Cedar City, UT

SUU Cybersecurity Club
Key Courses: Object Oriented Programming, Web Development, Data Communications and Networking, Database Design and Management, Systems Security

Homelab

Hosted Minecraft Server, learned about TCP/UDP, using pfSense for routing and configuring LAN and WAN interfaces. Used SSH and RDP to access remote machines. Used VLANs to segregate services. Set up a mailserver using postfix and dovecot.

Custom Scripts

Wrote a file backup and restore script to increase efficiency in moving users to new workstations. Wrote custom scripts to build packages from source on Gentoo Linux. Wrote a wrapper for the popular program yt-dlp to aid in media archival.

SUU Cybersecurity Club

Attended every meeting for the 2024-2025 school year, participated in 3 CTF events, member of the NCAE Cyber Games team. Learned about DNS, routing, NAT, apache webservers, and general Linux hardening.
Stayed late after every club meeting in 2025 to learn from the Collegiate Cyber Defense Competition team. Learned about SIEM, Palo Alto, Windows Automation, Linux Automation.
Gave a presentation on Gentoo Linux and walked club members through the install process step-by-step. Enabled club members to learn more about Linux.

IT Help Desk Technician

Southern Utah University, Cedar City, UT

November 2024 – August 2025

Monitored ticket queue, personally reviewing all tickets and resolving an average of 3 tickets per week. Took initiative in answering 4-5 phone calls per day.
Developed and deployed a script to automate transfer of user files, increasing efficiency by over 50%.
Praised by coworkers and patrons averaging a 5-star review on all completed tickets.
Actively assisted walk-in patrons, and strove to resolve user issues in under 10 minutes when possible. All other issues were resolved in under 1 hour.